Booking.com still duping customers, says watchdog

Booking.com is confronting claims a still violation rulesImage copyright
Getty Images

Booking.com is stability to trick a business notwithstanding a crackdown by regulators, claims a new report.

The Competition and Markets Authority ruled this year that engagement sites contingency examination a approach they arrange and arrangement rooms, over pressure-selling concerns.

An examination by Which? says Booking.com is still giving fake accounts of a recognition of rooms.

However, a site told a BBC it has “worked tough to exercise a commitments” concluded with a CMA.

Which? carried out mark checks on 6 heading hotel engagement websites, that were systematic to make changes progressing this year.

Offending sites had until Sep to change their practices.

  • Hotel engagement sites to finish ‘misleading’ sales
  • Watchdog takes aim during hotel engagement sites

The sites had formerly been found to be enchanting in practices that enclosed dubious bonus claims, pressure-selling and dark charges.

According to a consumer watchdog, 5 out of 10 of Booking.com’s “only 1 room left on a site” claims unsuccessful to give an accurate design of availability.

Image copyright
Booking.com

Image caption

Which? claims a website is still secretly representing a recognition of rooms

The Banjo BB in Liverpool showed “1 room left” on a “budget double room”. But when Which? clicked through, it says there were 4 matching “budget double rooms” for a same cost of £49.

The CMA, that initial launched a examination into online engagement sites final October, sent warning letters to “a operation of sites” in June, perfectionist they examination their practices to make certain they are fair, and approve with consumer insurance law.

Misleading holidaymakers

Despite a move, Which? Travel’s Naomi Leach says consumers are still being pressured into creation bookings.

“We found transparent justification that Booking.com has not nonetheless amply spotless adult a act and is flouting a manners on pressure-selling, that could lead to millions of consumers being rushed into creation a booking,” she said.

“It contingency now yield cast-iron guarantees that it won’t continue to trick holidaymakers with these unethical practices. Otherwise, a regulator will have to step in with clever movement to move it into line.”

A orator for Booking.com told a BBC: “We work invariably to move transparency, choice and value to travellers, constantly contrast and improving a approach in that we benefaction a services online.

“We have worked tough to exercise a commitments concluded with a CMA and say stability partnership and discourse to surprise ongoing encouragement of a consumer experience.”